Refund Policy
Last Updated: May 2026
Overview
Team Rising Star strives to deliver high-quality products and reliable service. If you receive a damaged or incorrect item, we will work with you to resolve the issue quickly.
Eligibility
- Refunds are available for damaged, defective, or incorrect products only.
- Claims must be submitted within 48 hours of delivery.
- Items must be returned in original packaging when applicable.
How to Request a Refund
- Contact support via the official Team Rising Star channels.
- Provide your order details and photos of the issue.
- Wait for verification from our support team.
- If approved, follow the return instructions provided.
Processing Time
Once your return is received and verified, refunds will be processed within 7-10 working days depending on the payment method.
Non-Refundable Items
- Products damaged due to misuse or accidental harm.
- Opened or used items that are not defective.
- Orders canceled after delivery has been completed.
Need Help?
If you have questions about refunds or returns, contact us via support@teamrisingstar.com or visit our website for assistance.